Sunday, September 27, 2009

Do you want to see what Mikey Arroyo was doing in the height of the disaster?

This. (taken from an FB account)

While all of us are busy trying to clean the house to get rid of Ondoy's mess.

I think it's high time for us to seriously think who will get our votes in 2010. Plus this one (again, source from FB):

Be the judge.

Tuesday, September 22, 2009

And they apologized

Got this letter from them a few minutes ago. Be the judge.

September 22, 2009

Dear Sir,

I am very sorry to learn that our service in T.G.I.F. Mall of Asia did not meet your expectations when you visited us last September 20, 2009. At times we falter and comments from people like you keep us to our toes. This way we can improve our business.

I understand how you feel about all the things that transpired during the said visit. There is no excuse for poor service. We go to great lengths in training our staff to be as efficient and service oriented as possible. Please accept my sincere apology for any inconvenience we may have caused you. Rest assured that we are addressing your concern so that it may not happen again in the future.

It is in this context that I would like to make it up to you, by personally inviting you back and dine with us again at T.G.I. Friday’s Mall of Asia. In the event that you have decided upon a most favorable time to visit us, I may be reached at Tel #’s _______ / _______ or Cell Phone # 09________ so I could reserve a table for you. I shall personally make sure that your visit with us will be as fulfilling and exciting.

I hope to see you soon

Sincerely yours,

General Manager

TGI Friday’s Mall Of Asia

TGIF MOA's most disappointed and unhappy customer

Yup, that's me. Not only me, but my family as well.

Will be posting here my letter of complaint addressed to their GM. I also copy furnished the Marketing Department of the Bistro Group. Please, feel free to cut and paste my post in your blog as well. So that the public may know and be aware of.

General Manager TGI Friday's MOA

Dear General Manager,

I am writing in behalf of my family who experience the most disappointing and frustrating experience that we encountered with your branch and service crew last Sunday, Sept. 20, 2009 between 12:45 - 2:00pm.

We went to MOA with the purpose of celebrating my mom's birthday and to go to the Book Fair at the SMX. We are thinking whether to eat at Fish and Co. or at Friday's. Since we have such a great experience with Friday's we decided to eat lunch there.

We arrived at Fridays and we were greeted by your receptionist by the name of Shyne. She told us that we are third in line. We said okay and we are willing to wait. But we noticed that it took a while and then we were told that the diners are still inside waiting for the boxing match to finish. Its okay, we said. Then again, we noticed that there are customers after us keep on going in and that's the time we asked what's happening. It was only then that Shyne told us that we were 3rd in line in a big group. She didn't advise us earlier. That's the time we blew our top. We are hungry that time; my dad has to eat lunch in order to take his medicine but is willing to wait because of the good food that you serve. But your receptionist didn't even bother to offer us something. Out of frustration and anger we scolded her and I specifically told her to call her boss. She went in, and it took some time before I decided to come in and that's the time she was explaining her side to the manager. While I was complaining, she keeps on defending herself into which I scolded her to stop defending, you've done so much damage already and that you're not telling the truth. Out of anger my dad called her stupid. Your manager that time didn't do anything about it either.

When we ate at the MOA branch the first time, we were given the option that to have 2 separate tables since we are a big group into which we readily agreed. Because of that experience, we went back again. But our 2nd visit to your branch proved to be fatal and is one of the most disappointing and frustrating experience of all time. We didn't have any problem with any Friday's branch specifically Glorietta and Bonifacio High Street. Because of your exceptional service we keep on coming back. Though our tirade to the receptionist became personal that time, that we apologize, but the way she treated us ruined your customer service orientation and reputation - that, is a big no-no for us. You espouse good quality service and we expect much, yet she didn't meet our expectations. But if this matter or issue cannot be resolved, I'm afraid my family won't see much of Friday's MOA anytime soon.

cc: Marketing Department, Bistro Group

Sunday, September 6, 2009

Ber months

It's been quite a while since my last post. So sorry for not keeping you posted on what's happening to me lately. Well, a lot has happened, both in career and family life. Let me see if I remember some of them.

Career / Work-wise, let's say it's a surprise for me especially on the recent developments. You see, I'm part of this national organization of Career Development specialists, and was part of the board. Because of certain personalities, I announced that I am not seeking re-election. It was too stressful. I like my work assignment, but the way I was treated, I don't like it anymore. But somehow a twist of fate (or arm I should say) made me run again and was pleasantly surprised that I'm in the top 3! So the long and short of it, I'm part of the board again. In work, I was given additional assignments that made me travel - by car. No flights yet.

Family-wise, it's a private thing between couples and my close friends know about this already. But one thing is certain, we are okay and it's a learning experience. Our marriage is not perfect, it's a work in progress.

So there! This is all for now. Will post a new update soon. :)